Description: Rethinking Performance Measurement by Marshall W. Meyer A study on the problems of performance measurement systems. FORMAT Hardcover LANGUAGE English CONDITION Brand New Publisher Description Performance measurement remains a vexing problem for business firms and other kinds of organizations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The balanced scorecard, which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance as to how to combine dissimilar measures into an overall appraisal of performance. A measurement technique called activity-based profitability analysis (ABPA) is suggested as a partial solution, especially to the problem of combining dissimilar measures. ABPA estimates the revenue consequences of each activity performed for the customer, allowing firms to compare revenues with costs for these activities and hence to discriminate between activities that are ultimately profitable and those that are not. Author Biography MARSHALL W. MEYER is Professor of Management and Sociology at The Wharton School of the University of Pennsylvania. Table of Contents Introduction; 1. Why are performance measures so bad?; 2. The running down of performance measures; 3. In search of balance; 4. From cost drivers to revenue drivers; 5. Learning from ABPA; 6. Managing and strategising with ABPA; Notes; Index. Review This book is a must-buy for any senior managers of service firms that aspire to have their companies survive and prosper even as competition inevitably increases. Professor Ian MacMillan, Wharton School of Management, University of Pennsylvania Rethinking Performance Measurement challenges fundamentally some of the assumptions held about measurement today. Professor Andy Neely, Cranfield School of Management This book is a must read for managers in balanced scorecard organizations. Professor Harold Doty, School of Management, Syracuise University There is much management theory and much management practice and mountains of books on each. This is a rare book that seeks to use theory to enhance practice. Professor Sandra Dawson, Director, The Judge Institute of Management Studies, University of Cambridge Promotional This book explains why performance measurement remains a vexing problem for business firms and other kinds of organisations. Long Description Performance measurement remains a vexing problem for business firms and other kinds of organizations. The "balanced scorecard," widely touted as a solution to problems of performance measurement and strategic planning, has no strong basis in theory. Moreover, implementation of the "balanced scorecard" may create many more problems than it solves. This text returns to the fundamentals by asking what is the performance of the firm, can this performance be measured, and what are reasonable second-best measures if the first-best measures we would like to have are not available. Review Quote This book is a must read Promotional "Headline" This book explains why performance measurement remains a vexing problem for business firms and other kinds of organisations. Description for Bookstore Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. Description for Library Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. Details ISBN0521812437 Author Marshall W. Meyer Short Title RETHINKING PERFORMANCE MEASURE Publisher Cambridge University Press Language English ISBN-10 0521812437 ISBN-13 9780521812436 Media Book Format Hardcover Year 2003 Imprint Cambridge University Press Subtitle Beyond the Balanced Scorecard Place of Publication Cambridge Country of Publication United Kingdom Edition 1st Affiliation Wharton School, University of Pennsylvania DOI 10.1604/9780521812436 UK Release Date 2003-01-09 AU Release Date 2003-01-09 NZ Release Date 2003-01-09 Pages 220 Publication Date 2003-01-09 Alternative 9780511753824 DEWEY 658.4013 Illustrations 4 Tables, unspecified; 53 Line drawings, unspecified Audience Professional & Vocational We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:91370570;
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ISBN-13: 9780521812436
Book Title: Rethinking Performance Measurement
Number of Pages: 220 Pages
Language: English
Publication Name: Rethinking Performance Measurement: Beyond the Balanced Scorecard
Publisher: Cambridge University Press
Publication Year: 2003
Subject: Management
Item Height: 229 mm
Item Weight: 481 g
Type: Textbook
Author: Marshall W. Meyer
Item Width: 152 mm
Format: Hardcover
