The Power Of Customer Experience: How To Use Customer-Centricity To Drive S...

Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:The Power Of Customer Experience: How To Use Customer-Centricity To Drive Sales And ProfitabilityISBN13:9781789667875ISBN10:1789667879Author:Newman, Martin (Author)Description:Having A Customer-Centric Business Model Has Evolved From Being A Nice-To-Have To A Must-Have For Any Organization A Focus On Products And Services Alone Is No Longer Enough To Outstrip The Competition In The Current Digital Ecosystem, Consumers Can Instantly Compare Products, Prices And Services With The Touch Of A Button From The Comfort Of Their Home Therefore, Every Organization Must Now Focus On Their Overall Customer Experience To Achieve The Tricky But Imperative Balance Between Efficiency And Personalization In Commercialized Customer Experience, Martin Newman Presents Clear Data That Proves The Direct Link Between Customer-Centricity With Profit And Shareholder Value Drawing On Examples From Well-Known Companies Like Jd Sports, Delta Airlines, Lego, Selfridges, Bmw, Hilton, Deliveroo And Uber, It Analyses How Organizations Provide The Most Effective Customer Experience, And Reveals The Strategies That Have Allowed Them To Succeed Featuring Tips And Tools Throughout, It Will Enable Readers To Understand The Impact Of Online Customer Reviews And Digital Comparisons On Some Of The Best Known Brands, And Gain Invaluable Insights That Can Be Used To Grow Emerging Brands And Revitalise Existing Brands Binding:Paperback, PaperbackPublisher:Kogan PagePublication Date:2021-05-25Weight:0 lbsDimensions:Number of Pages:240Language:English

Price: 36.18 USD

Location: USA

End Time: 2025-01-18T02:42:00.000Z

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